Designer Performance Group

Client feedback for interior design firms

Know exactly how your clients experience your firm.

Designer Performance Group helps interior design firms gather professional, confidential client feedback so they can improve service quality, strengthen client relationships, and identify opportunities for growth.

What We Measure

Meet Our Founder

Designer Performance Group was founded and is led by Marc Molinsky, a financial executive and entrepreneur who has spent more than 25 years helping interior designers build stronger, more profitable, and more valuable businesses.

Marc graduated from Boston College with a degree in Accounting, where he was captain of the men’s basketball team and earned Academic All-America honors. He began his professional career with Ernst & Young (EY) in Boston and earned his CPA while with the firm.

In 2000, Marc left EY to found DesignerAdvantage, Inc., which grew to become one of the largest business management and software companies dedicated to the interior design industry.

Since then, Marc has worked closely with hundreds of interior design firms across the country, helping owners improve financial performance, implement industry best practices, strengthen their operations, and build more successful businesses.

That experience has given Marc a rare combination of financial expertise and deep, firsthand knowledge of the interior design business—from profitability, cash flow, and operations to people, growth, succession, and ownership transition.

Today, Marc is applying that experience to some of the most important challenges facing established design firms through Designer Advantage, Designer Performance Group and Design Capital Partners. These businesses provide specialized expertise in purchasing services, financial management services, human resources and performance management, client experience and feedback, business valuation, succession planning, and exit advisory services.

Marc’s mission is simple: to help exceptional designers build exceptional businesses—businesses that are more profitable, more valuable, and better positioned for long-term success, while preparing for a seamless transition to the next generation of ownership.

Better feedback leads to better firms

Most design firms rely on informal client comments or end-of-project conversations. We provide a more structured, objective way to understand what clients truly value — and where the firm can improve.

Improve Client Service

Understand how clients perceive your communication, process, professionalism, and overall service experience.

Protect Your Reputation

Identify concerns early and create a culture of continuous improvement before small issues become larger problems.

Benchmark Performance

Track feedback over time and compare performance across projects, teams, and key service categories.

A Simple, Professional Process.

We make it easy for firms to hear from their clients without adding more work to their internal team.

Step 1

Improve Client Service

Understand how clients perceive your communication, process, professionalism, and overall service experience.

Step 2

Client Outreach

Clients are contacted professionally and given the option to provide feedback by interview or written response.

Step 3

Actionable Reporting

Your firm receives a clear summary of client feedback, key themes, strengths, and recommended areas of improvement.