Designer Performance Group

Client feedback for interior design firms

Know exactly how your clients experience your firm.

Designer Performance Group helps interior design firms gather professional, confidential client feedback so they can improve service quality, strengthen client relationships, and identify opportunities for growth.

What We Measure

Better feedback leads to better firms

Most design firms rely on informal client comments or end-of-project conversations. We provide a more structured, objective way to understand what clients truly value — and where the firm can improve.

Improve Client Service

Understand how clients perceive your communication, process, professionalism, and overall service experience.

Protect Your Reputation

Identify concerns early and create a culture of continuous improvement before small issues become larger problems.

Benchmark Performance

Track feedback over time and compare performance across projects, teams, and key service categories.

A Simple, Professional Process.

We make it easy for firms to hear from their clients without adding more work to their internal team.

Step 1

Improve Client Service

Understand how clients perceive your communication, process, professionalism, and overall service experience.

Step 2

Client Outreach

Clients are contacted professionally and given the option to provide feedback by interview or written response.

Step 3

Actionable Reporting

Your firm receives a clear summary of client feedback, key themes, strengths, and recommended areas of improvement.